Returns & Exchanges

At Lone Star Grillz, we stand behind the craftsmanship of our premium pits and smokers. If you are not completely satisfied with your purchase, we offer a straightforward return process for unused equipment within 30 days of delivery.

1

Initiate Your Request

Contact our customer support team within 30 days of receiving your order to obtain a Return Merchandise Authorization (RMA) number and detailed shipping instructions.

2

Prepare for Shipment

Ensure the grill or accessory is unused and securely packed in its original crate or packaging to prevent damage during transit back to our Texas facility.

3

Arrange Transportation

Ship the item back to us using a trackable freight carrier; please note that customers are responsible for return shipping costs unless the return is due to a manufacturing defect.

4

Inspection and Refund

Once our team inspects the returned unit to verify its condition, we will process your refund to the original payment method, minus any applicable restocking fees.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing